Contact Us
At Lucky Crew Casino, we hold ourselves to the highest standards of customer service, transparency, and operational excellence. Whether you require assistance with your account, have a regulatory enquiry, or need to submit official correspondence, our dedicated teams are available to support you.
Customer Support & General Enquiries
Our professional support crew operates 24 hours a day, 7 days a week, ensuring that your gaming experience remains uninterrupted and fully supported.
- Live Chat: Available instantly via the support icon in the bottom right corner of your screen.
- Email: [email protected]
- Telephone: +44 (0) 800 012 3456 (Toll-free within the UK)
Corporate & Legal Enquiries
For compliance matters, data protection requests, or legal correspondence, please direct your communications to our corporate headquarters:
Lucky Crew Entertainment Ltd.Compliance & Legal Department
Lucky Crew Tower, 125 High Holborn
London, WC1V 6DZ
United Kingdom
Email: [email protected]
About Us: The Lucky Crew Story
Lucky Crew Casino was forged in 2018 by a syndicate of gaming industry veterans operating out of London. Disillusioned by the impersonal nature of modern digital gambling, our founders shared a singular, uncompromising vision: to navigate players away from mundane, automated platforms and steer them towards a premium, fully accountable, and highly secure entertainment environment. We are not just a casino; we are a dedicated crew committed to delivering a first-class digital leisure experience.
Our mission is simple yet rigorous: to provide unparalleled casino entertainment underpinned by uncompromising integrity. We recognise that trust is the currency of our industry. To that end, our commitment to fair play and digital security is absolute. Every game hosted on our platform utilises certified Random Number Generators (RNG) tested by independent, internationally accredited auditing firms. Furthermore, our entire infrastructure is fortified by military-grade 256-bit SSL encryption, ensuring that our players' data and funds are guarded with the utmost vigilance.
Responsible Gambling
We consider player protection not merely a regulatory requirement, but our most fundamental ethical duty. Gambling must remain a form of entertainment, never a means to generate income or alleviate financial distress. We employ strict, proactive measures to ensure our platform remains a safe environment.
Empowering You With Control
We mandate that all players utilise our comprehensive suite of account control tools to manage their gaming activity responsibly:
- Deposit Limits: Set daily, weekly, or monthly caps on the funds you can deposit. Any request to increase these limits is subject to a strict 24-hour cooling-off period.
- Reality Checks: Automated session timers that halt gameplay to remind you of the time you have spent logged in.
- Time-Outs: Temporary account suspensions ranging from 24 hours to 6 weeks for those who need a short break.
Self-Exclusion & Professional Support
If you feel that your gambling is becoming problematic, we urge you to utilise our immediate Self-Exclusion tool, which will unequivocally block your access to our services for a minimum period of 6 months up to 5 years. We are proudly integrated with GAMSTOP, the UK's national online self-exclusion scheme.
We strongly empathise with anyone facing difficulties and urge you to seek professional, confidential help immediately. Please reach out to the following independent organisations:
- BeGambleAware: www.begambleaware.org | 0808 8020 133
- GamCare: www.gamcare.org.uk
Privacy Policy
Effective Date: 1 January 2024
This Privacy Policy outlines how Lucky Crew Entertainment Ltd. ("We", "Us", "Our Casino") acts as the Data Controller in the collection, processing, and safeguarding of your personal data in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
To satisfy our legal and regulatory obligations, we collect the following categories of data:
- Identity & Contact Data: Full name, date of birth, residential address, email, and telephone number.
- Financial Data: Bank account details, payment card information, and transaction histories.
- Compliance Data: Know Your Customer (KYC) documentation, Anti-Money Laundering (AML) risk assessments, and Source of Funds (SoF) declarations.
- Technical Data: IP address, browser type, device identifiers, and login data.
2. How We Use Your Data
Your data is processed lawfully and transparently for the following purposes: executing the contract we hold with you (managing your account), complying with statutory legal obligations (verifying your age and identity to prevent fraud and money laundering), and pursuing our legitimate interests (improving platform security and customer experience).
3. Data Retention & Your Rights
We retain your personal data only for as long as necessary to fulfil the purposes outlined, typically for five years post-account closure to comply with UK AML directives. Under the UK GDPR, you possess the right to access, rectify, or request the erasure of your personal data, subject to overarching legal retention requirements. Enquiries should be directed to our Data Protection Officer at [email protected]. You also maintain the right to lodge a complaint with the Information Commissioner's Office (ICO).
Terms and Conditions
Version: 4.2 | Last Updated: 15 October 2023
These Terms and Conditions constitute a legally binding agreement between you (the "Player") and Lucky Crew Entertainment Ltd. By registering an account at luckycrewcasino.uk, you unequivocally accept these terms.
1. Eligibility and Account Registration
1.1. You must be at least 18 years of age and a resident of the United Kingdom to register. It is a criminal offence to gamble whilst underage.
1.2. We are legally obligated to verify your identity and age electronically upon registration. Should electronic checks prove insufficient, we reserve the right to suspend your account until satisfactory photographic identification and proof of address are provided.
2. Financial Transactions and Anti-Money Laundering (AML)
2.1. All deposits must originate from an account or payment method registered in your own name. Third-party deposits are strictly prohibited and will be confiscated.
2.2. In accordance with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we actively monitor all transactions. We reserve the right to request Enhanced Due Diligence (EDD) documentation, including proof of the Source of Wealth (SoW), at our absolute discretion.
3. Wagering and Fair Usage
3.1. Bonus funds are subject to strict wagering requirements as detailed in our specific Promotional Terms.
3.2. We operate a zero-tolerance policy towards fraudulent activity, collusion, card counting, and the use of automated bot software. Any breach of this clause will result in immediate account termination, forfeiture of all balances, and potential reporting to the relevant UK authorities.
4. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such disputes.